Scenario:  All rejected documents should be rejected to the QA Queue on Processing Tab.

Resolution:  Send request to Technical Support.  They will make a “behind the scenes” change.

Scenario:  MTSO desires to reach a specific level of accuracy.

Resolution: Change the AI on the MD side to a higher number for both “High Threshold” and “Low Threshold”.  In This example, the thresholds were changed to 80. See below, example #1