How Work Gets Done. Two thirds of employees admit they don't know how to do their jobs. There’s a way to fix this.

Teams move fast, tools evolve daily, and yet we’re still stuck documenting workflows like it’s 1993. That means manually taking screenshots, writing step-by-step instructions, and repeating the same explanations again and again. This leads to very few critical workflows actually being documented — on average, 71% of an organization's know-how exists only in people's heads.

Without access to this know-how, team members are blocked. They're left clicking through outdated wikis, scattered help docs, and long training videos — often to give up and reinvent the wheel. Your team members each lose an entire day every week searching for answers that should take seconds to find.

In the age of AI, there are fewer excuses for inefficiency. You’ve probably already started investing in AI for your company, and many tools are fantastic at automating tasks and finding information. But, when that information doesn’t exist or those workflows haven’t been documented, the tools are just as stuck as your people. They’re kind of like this library; they can help you find the correct book in the stacks, but if the book doesn't exist — because under ⅓ of organizational knowledge has been documented — the librarian doesn't really have much to offer you. They can answer ⅓ of the questions. And the answers may be out of date.

When work is documented in an easy-to-find, easy-to-follow, accurate way, employees know what great looks like. And how to do it.

Picture this: Sarah from Accounting is out sick. Three people need her workflow for the month-end close. They spend hours trying to figure it out on their own, but still get it wrong. Sound familiar?

Knowledge is trapped in your team members’ heads. A staggering 71% of an organization’s workflows and processes are not documented. And it’s no one’s fault — documentation has always been so painful that most teams skip it. But, colleagues are blocked without it.

If this sounds like a benign problem, it's not. Our research showed that this documentation gap translates into 2⁄3 of employees admitting they don't know how to get their jobs done correctly. On Sarah’s Accounting team of 8 team members, this means 6 don’t know how to do their jobs right. Worse, they’re spending 50% of their time (that’s half!) searching for answers and duplicating work.

When organizational know-how is inaccessible to most teams, it creates a damaging gap that slows down onboarding, creates costly (yet preventable) errors, and drags down team efficiency.

At a basic level, every single team member needs to:


• Onboard or be onboarded as a new hire
• Use software correctly
• Build or follow training materials
• Create or adhere to Standard Operating Procedures (SOPs)

Unless this is documented in an easy-to-find, easy-to-follow, accurate way, employees will always have to ask someone (“How do I…?”). Or, they’ll have to guess the answer, reinventing the wheel and duplicating efforts — often inconsistently. Every year without documentation costs the average 1,000-person organization $15,120,000. That's the salary of 202 people — except you're paying it to inefficiency.

Document and scale how work gets done — automatically.

Scribe captures the know-how that’s trapped in people’s heads so team members can retire in peace, go on vacation, be out sick, and scale their business without risk.

Scribe’s Workflow AI platform captures how work gets done — while it’s being done. Your team members do their work normally and Scribe follows along, instantly creating professional documentation.

What used to take hours now takes zero extra time. No recording. No typing. No slowing down. Just instant documentation of any computer workflow or process, ready to share as a beautiful, step-by-step guide, movie, or interactive walkthrough, wherever users work — their wikis, knowledge bases, or help centers.