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Starting a new job is always a bit of a blur. Now imagine doing it while flying across the country to meet your entire team, before you’ve even set up your email signature.
We caught up with three of the newest members of Scribe’s Customer Org, which includes the Sales, Customer Success, and Support teams, just weeks (or days!) into their roles. They joined us at our San Francisco HQ for the latest GTM onsite, a fast-paced, high-energy week full of strategy sessions, team bonding, and some friendly competition.
True to our “one team, one dream” company value, folks from Marketing, Talent, Finance, Product, and Ops all showed up to share ideas, collaborate cross-functionally, and celebrate what we’re building together.
Here’s what these stellar new hires had to say about jumping in, syncing up, and seeing the Scribe team in action.
Questions
Let’s start with you. What were you doing before Scribe, and what made you say ‘yes’ to joining the team?
Hunter:
Most recently, I was working as an Enterprise Account Executive at Workday, focused on the Financial Services vertical. After a career at large companies like Oracle and Workday, I was excited for the chance to see what it was like operating in a smaller, earlier-stage environment. I was also excited about the opportunity to work alongside Caila again; she had been a mentor to me at Oracle, and it signaled I’d be joining a team of like-minded people.
Elly:
I was in Customer Success at Udemy before I joined Scribe. I had used the product in my role there and instantly became a superfan, won over by how easy and quick (instant!) it was to create beautiful step-by-step guides to share with my customers. The amount of time I saved by sending Scribes instead of setting up calls was easily 15X. Scribe quickly became a dream company for me: female founder ✔️, scaling startup ✔️, AI-driven product ✔️. But what really sealed the deal were the people I met during the interview process. I got a glimpse into an intentional, driven, creative, and diverse group, and knew I wanted to be part of it.
Krishna:
Before Scribe, I was at Figma, a fast-paced, later-stage startup focused on making design accessible to all. I joined during its hypergrowth phase and had the opportunity to grow alongside a fantastic product and team. I spent a few years building my sales career, learning how to close new business, grow existing relationships, and help customers implement our tools.
What stood out most in that role was the people and the product-market fit (customers are obsessed with Scribe). I realized those two factors would be essential in my next move. During the Scribe interview process, I got a clear sense of the culture and the kind of people I’d be working with. Everyone was approachable, driven, and genuinely excited about the product. It quickly became clear that this was where I wanted to be.
You were brand new to the team, it was the first week for some of you, and you were suddenly at an offsite with the entire GTM org. How were you feeling?
Elly:
E N E R G I Z E D.
Krishna:
There were definitely some nerves — it was only my third week, and I’d joined remotely. In-person meetings can feel overwhelming when you haven’t met anyone yet. But more than anything, I was excited to meet the people I’d be working with so early on. The nerves quickly faded. There’s something about in-person interactions that you can’t replicate remotely, and I’m grateful I had the chance to connect during both work and social events that week.
Our CRO, Zee, opened the week with some bold success numbers and even bolder goals. What was running through your head when you heard that as a new hire?
Hunter:
During a recruiting process, there’s always a healthy level of skepticism — you expect some spin. So to hear on day one that the numbers were actually being downplayed was incredibly motivating. It gave me real confidence that the traction is there, and that we’re not just hiring to chase growth — we’re hiring to accelerate something that’s already working. It made the idea of Scribe going the distance feel much more credible.
Elly:
Honestly? Shania Twain’s “Let’s go girls” immediately popped into my head. Time to level up and dive in.
After seeing Scribe’s Customer Org in action, what were your takeaways about what makes a great go-to-market strategy here?
Hunter:
How much the product resonates with end users. When people genuinely love using the product, selling it becomes a lot easier.
Elly:
It starts with a deep understanding of the value we deliver across the customer journey. At Scribe, I saw how each customer-facing team — Sales, Success, Support — speaks in the language of outcomes. It’s not about features; it’s about impact: reducing documentation time, improving onboarding, enabling cross-functional knowledge sharing.
What really stood out was how tightly connected the teams are. Insights from Support influence enablement. Wins from Success show up in Marketing. Feedback from Executive Business Reviews informs the product roadmap. It’s a living, breathing feedback loop, not a one-time handoff. That level of communication and collaboration is what makes the GTM motion so effective.
You heard directly from our cofounders, Jennifer and Aaron, and one of our investors at Redpoint. What about Scribe’s mission, values, or future was most memorable from those conversations?
Hunter:
What struck me most was how naturally Jennifer and Aaron embody the values they’ve set for the company. It didn’t feel scripted — just honest and aligned. It was also more open and approachable than what I’d experienced elsewhere. At past companies, leadership often felt removed. Here, the conversations felt genuine, which says a lot about the culture they’ve built.
Krishna:
It was inspiring to hear Jennifer share how Scribe came to life — what motivated her personally and the real problems the product aims to solve. One thing that stood out is how horizontal the product is — we’re solving real challenges across every role and industry, and this feels like just the beginning.
What moment from the week really stuck with you? A conversation, a presentation, or something unexpected? What’s still replaying in your head?
Hunter:
The repeated reinforcement that we’re accelerating something that’s already working — not trying to force momentum. That’s a subtle but important distinction, and it changes how you approach the work. It’s a lot easier to run fast when you’re confident in the direction.
Elly:
One of our company values is Rapid Learning Machine, and I saw that in action during the marketing team’s presentation on demand gen. They’re not just driving leads — they’re building a repeatable engine that reaches the right buyers, at the right time, with the right message.
What really stuck with me was how they tailor outreach based on lead source and product usage, especially for high-potential enterprise accounts. From role-specific messaging to coordinated outbound and auto-booking flows, it was thoughtful, data-driven, and tightly aligned across teams.
I got so excited I actually dreamed about it and slacked the presenter the next morning to ask about the results… only to realize the campaign hadn’t launched yet 😅. That moment captured what I love most: the culture of rapid experimentation is real, and encouraged.
Krishna:
A big theme that kept showing up was the phrase: “What got us here won’t get us there.” I heard it in presentations and again during the all-hands. It reflects the mindset of everyone at Scribe: striving for greatness, not settling for “good enough,” and embracing a culture of continuous learning.
What was your biggest “aha” moment — something that clicked for you about the company, the culture, or your role?
Hunter:
I wouldn’t say there was a single “aha” moment, and that’s a good thing. The experience felt like a smooth transition, which reaffirmed my decision. It gave me clarity on where I can contribute most, and a strong desire to help us hit our goals.
Elly:
Right before I started, I read this quote from Abby Jimenez: “Perfection is the opposite of authenticity.” That stuck with me. At Scribe, the mindset is clear: see something, do something. Don’t wait to perfect it. Test, get feedback, iterate. As someone who’s pragmatic and action-oriented, that message confirmed I made the right call.
Culture is hard to define until you feel it. What did this onsite show you about the people behind Scribe?
Hunter:
The alignment. Everyone is bought into the bigger goals, but equally focused on breaking them down into tangible next steps. There’s a real sense of shared ownership. I never felt like I couldn’t speak up or ask questions. People were approachable, collaborative, and dialed in.
Elly:
The people at Scribe genuinely live the values. You see it every day. The mutual respect is palpable, the energy is electric, and everything centers around the customer. It’s rare and real.
Krishna:
Culture is one of the hardest things to maintain as a company grows. What stood out to me, during interviews and again at the onsite, was how much Scribe’s leadership cares about maintaining the bar. Everyone I met was kind, thoughtful, and deeply invested in the product and mission. The “one team, one dream” mindset is real. It made me feel like the people behind Scribe are what will ultimately drive the company’s success.
Every offsite has those off-the-clock moments that bring people closer. Any standout memories, dinners, ping pong matches, or side conversations you’ll remember?
Hunter:
There were a lot, it’s hard to pick just one. Watching the Giants game with my team, chatting with Engineering and support over ping pong, sharing dinner with Sales, having lunch with Jennifer... every moment reinforced the culture: open, approachable, and genuinely collaborative.
Elly:
At one of the team dinners, someone (who I promised not to name!) suggested a game called Slack Face. I couldn’t explain it to you, but I haven’t laughed that hard in ages. It instantly brought everyone closer.
How has the offsite shaped how you’re thinking about your role and what you want to build or contribute at Scribe?
Hunter:
Two things became clear: First, we need to integrate the product more directly into our outreach, seeing a Scribe in action is far more powerful than explaining it. Second, we need to tell a clearer story about our broader business impact, not just features. Both are key to how we show up in the market.
Elly:
I love big, ambitious goals and this offsite gave me a clear view of how every team contributes to reaching them. Support, Marketing, Sales — it’s all connected. The “one team, one dream” mindset makes it feel possible. No one’s expected to do it alone. It’s the cumulative effort that will get us there.
Krishna:
One goal discussed at the offsite was doubling our Enterprise ARR in the second half of 2025. Later in the week, the Scribe named accounts outbound program was announced — the first time we’ll practice a true outbound motion. Coming from mostly outbound experience, I’m excited to bring new campaign ideas and strategies to help grow my own pipeline and contribute more directly to that target. It’s energizing to think about how my role will evolve as Scribe scales.
If a friend asked, “What’s it really like to work at Scribe?” what would you tell them after this experience? Emojis encouraged.
Elly:
It’s like being on an Olympic soccer team ⚽️🔥. Everyone is elite in their craft, constantly pushing to grow and make the team stronger. Beneath all that talent and drive is a group of genuinely kind, hilarious humans who care about you as a person, not just a role. 💥😂💛
Krishna:
Scribe is a whirlwind — fast-paced, high-energy, and constantly evolving. The Sales team is the perfect blend of “work hard, play hard.” I laugh out loud at least once a day, and that’s something I really value.
