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When you're interviewing for a new Customer Success role, you're not just evaluating the team, the culture, or the benefits — you’re evaluating the product, too. Because at the end of the day, you’re going to live and breathe it. You’re going to demo it, troubleshoot it, and advocate for it every single day.
That was my lens during the interview process. I wasn’t just asking, “Can I see myself here?” I was asking, “Do I believe in what Scribe is building?”
The answer was a clear yes.
Scribe isn’t just a tool — it’s a multiplier that empowers teams across industries to document and scale what they do best.
And now, as a Customer Success Manager (CSM) at Scribe, I get to help bring that potential to life every day.
The CSM team is a powerhouse
Representing a great product is a privilege. Representing one with an all-star team alongside you? That’s magic.
Every CSM at Scribe is kind, strategic, and relentless. Each person brings a unique depth of experience, and we’re constantly learning from one another. Whether it’s navigating a complex rollout, brainstorming enablement strategies, or digging into product feedback, there’s always someone ready to jump in, share their perspective, and roll up their sleeves beside you.
The collaboration is real, and so is the trust. There’s no ego, no knowledge hoarding, just a shared goal to make our users heroes and raise the bar.
We build with (and for) our customers
At Scribe, Product and Customer Success work hand-in-hand. When CSMs bring feedback, it’s heard. When we spot opportunities, the Product team turns them into action. That tight loop means we’re always evolving, and our users feel that momentum. They know we’re building with them, not just for them.
Our customers genuinely help shape the roadmap. Every feature request, every use case, and every “what if” conversation helps inform what comes next. As a CSM, you’re not just a listener, you’re the voice of the customer within Scribe.
No two days look the same
One of the most interesting parts of being a CSM at Scribe is getting a behind-the-scenes look at how different industries and teams operate. Our platform can truly be used by any person or team across any industry. One day you’re working with a healthcare org streamlining onboarding, the next you’re helping a fintech company to document complex workflows.
Every team has its own tools, language, and ways of working, but one thing is always the same: they need to unblock their people. They need documentation that’s fast, clear, and scalable, so their teams can focus on what they do best.
You move fast, learn fast, and stretch every day
Scribe is a place for high ownership. You’re trusted to run your book of business but also encouraged to think bigger. What could we be doing better? What patterns are we seeing? How can we make things clearer, faster, or more delightful?
You won’t be handed a script, but you will be given the space to experiment and the support to learn quickly.
Final thoughts
Being a CSM at Scribe means working at the intersection of people, product, and impact. You’re helping teams transform how they work, and shaping how we at Scribe work, too.
Customer Success here is about more than adoption or renewals. We’re in the business of accelerating impact. Every team we work with is different, but they share a common thread: they’re trying to work smarter and move faster. Scribe helps them get there.
And as a CSM, there’s nothing more rewarding than seeing that transformation happen in real time.
